If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To start a return, you can contact us at Please note that returns will need to be sent to the following address for review: It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In the event that your order has this type of address listed for delivery, the team may reach out to request a fixed address such as a business workplace or home address. We are currently unable to dispatch to "parcel locker" locations as provided by companies such as Australia Post. If not, it may take upto 3 business days. If you are within the Australia Post Express Next Day Delivery Network ( ) your order should be received the next business day. Tracking number will be provided & Postage is calculated at time of ordering. One Stop Pokè Mart provides flat rate shipping* for both regular and express services for standard size parcels Australia Wide. Please note that the manufacturer of each product has the right to change the scheduled release date. If there are multiple "pre-order" items, your order will be prepared once the final item is available. This is generally the day prior to the product's scheduled release date. If your cart contains a "pre-order" item, the entire order will be prepared when all items are available. Weekend orders will be dispatched on the Monday. We ship mostly through Australia Post and pack carefully to ensure your goodies arrive safe.ĭelivery times are based on orders placed between Monday - Friday. All orders will ship within 48 Hours of being placed.
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